Tricks you Must Keep in Mind Before Actually Recruiting the Live Chat Agents
Hunting the best customer agent is a crucial but difficult task. From the pool of candidates, it is really hard to find and pull out the qualified, experienced Live Chat Support Agents, who possess the same training the background. Then, it is hard to analyze if you can mould them according to the rules and regulations of your organization. Be the wise recruiter and hunt the right talent through the procedure. Now, the question is, how should you choose it. There are some key points you need to grab before beginning with the recruitment process of customer service agents:
- Role and responsibility: consult your manager and colleagues to jot down the responsibilities of the agent. This ensures that the entire users are on the same pace understanding the key points within the organization and role by each one of them.
- To source them: You ought to move for deciding which channel range to which source i.e. referral, online application, and job site as well as if you wish for using a staffing agency or recruiting.
- Screening procedure: This means developing a normalized candidate screening process for job candidates. It includes minimum no. of experience and skills in a resume. It is a perfect idea for using real-world ticket with the removal of personal information for getting a view of how they work. It also depicts that if they have the quality of being a permanent kind of agents we come across in our day to day lifestyle.
- Be considerate of time-span: To avoid problems mould to worsening, we appoint customer service manager who prioritizes their responses with urgency and how long they have been sitting up too. There is a perfect chance your customers were spoiled during the sales process.
Hence, customer service isn’t just having a conversation over the phone but it is much more than that. It requires skills and training to do a great job and excel in such communication channels that optimize the performance of your organization.