Serving Real Time Customers with Real Time Solutions @ Real Time Connectivity
LiveChatExpert listed amongst the Australia’s leading company dedicated in core business of
customer services. We provide support live chat and live person chat service to all business
websites with live chat. We have automated the real time software for receiving messages directly
from the customer and transferring the filtered sales lead to the client. We are proud to serve
companies and brands from Tier 1, Tier 2 and Tier 3 countries. Our robust Australian
client network has always trusted us to grow bigger with increase in their business output.
Computer Literacy
Our live chat agents are guaranteed computer literate and they are highly equipped with required computer skills.
They also have the ability to quickly navigate through resources while having an on-going chat session.
They can even hold more than one live chat session at a time and still
manage to perform internet searches to help your customers through the troubleshooting procedures.
Ability to go Beyond the Script
Scripted messages are undoubtedly very effective in providing live chat agents
with the right things to say during sessions. These canned messages are
created to provide answers to expect and possible questions.
But what if an agent encounters a query that is not included in the list?
Our agents have no problem dealing with unexpected issues as they can provide
customized solutions and troubleshooting assistance.
Communication Style and Language Skills
We understand how it is important it is for you to convert your
website visitors into paying loyal customers. In order to help you on that objective,
we can assure you that our agents have effective language skills and communication
style that would entice your customers to keep coming back for your services.
Your increased online traffic conversion rate is our goal as much as yours.
Complete, Timely and Accurate Service
The main purpose of live chat support is to provide people with
instant and helpful assistance. It’s all about being there to
talk in real-time when the customer is in need. That is why
you can rest assured that your customers are treated with complete, effective,
timely, personalized, and accurate technical and non-technical support services at
all times.
Professional Behavior and Solid Procedure
By providing professional chat solutions,
we guarantee that your site visitors are given the help and assistance they need.
We implement a solid procedure proven to work at providing positive results both for you and your customers.
This ensures maximized revenues, customer satisfaction and increased online sales for you.
We encourage you to send us feedback so we can modify our service procedures and make it more effective.
Able to Understand Customer’s Needs and Wants
We understand your need to understand what your customers want and need. That is
why we encourage you to trust us in tapping your visitors’ footprints so we can
find out what they want whenever they visit your website. Our chat support agents
know exactly what to say and do in order to make your customers tell us what they want.
Expediency, Assertiveness and Commitment
Both our live chat support and web ticket services are
guaranteed to provide solutions to your customers’ issues. Through live chat,
we will be able to immediately answer the questions and to provide
troubleshooting techniques. If the issues need to be forwarded to
the technical team, they can submit tickets. We are committed to provide the
right services, thus we stay assertive and expedient at all times.
Proactively Solve Problems
Our support assistance services are not limited to,
online chats. We can also proactively provide solutions to your customers’
problems through our Email Support Center. All inquiries are automatically
directed to the right department to make sure that the right support and
assistance will be provided. We have trained and skilled chat support
agents that can proactively discover and solve your customers’ issues.
Compassionate and Multitasking
Our live chat support agents are not just skilled at
providing the right answers and troubleshooting solutions. They are also
compassionate enough to make sure that your customers are treated right, even
if our agents are handling two or more sessions at a time. By being able to
multitask, we give you the chance to save on cost while getting the best
service.
Desire to Help and Resolve Problems
We understand that your customers are tired of being
constantly put on hold when they are looking something or when they need
solutions to their problems. Our system is designed to provide effective
services that would resolve problems. When your customers call us, they will
immediately feel that their issues have been received, heard and being
processed. We are simply not going to make them wait in vain.
Dealing in a Professional Manner
Not everyone freely gives away their personal information to strangers that
they talk to online. Even if that stranger is a live chat support agent that is trained to help them out.
In order to make your customers feel safe enough to trust us with sensitive information
like Credit Card and Social Security information, our agents deal with them professionally
and respectfully.
Understanding your Customers
One of our most effective features is the chat history app.
This feature allows us to handle your customers’ issues without them having to
keep repeating what they called us for. With this special customer service features,
your customers can feel free to talk to us wherever they are, even when they have to
call us from work. They do not have to worry about being overheard by anyone when
they are reporting issues.
Making the Customer Feels Valued and Important
Live chat is not just supposed to provide immediate help. It is also designed
to make your customers feel that they are important and valued. We do this by giving
them the chance to air their issues and concerns, and then to give them the help
and assistance that they truly deserve. We know how important they are to you,
thus we treat them well and their issues seriously.
Like to Interact with Customers
Our live chat support agents simply love to interact with your customers.
We understand that your customers should not feel nervous or worried when they talk to us.
Thus, we make sure that every customer is immediately involved with the system by providing
them with the needed assistance through different processes like account registration and
online billing. This process allows for increased customer satisfaction and retention.
Personalization and Analytical Reports
By providing personalized service, our chat support agents are able to know what your
customers need. We also get analytical reports that let us know what keywords your customers use in reaching
your website. Additionally, we get other important information like pages they browsed and the links they
clicked. With these useful details, we are able to help in optimizing your website.
Respect, Timeliness and Consistency
We treat your customers with the respect they deserve.
They need assistance and we provide them with more than that. We provide what
they want in a timely manner that eliminates the need to wait and get frustrated.
We always try to be consistent with our support services because we know how important
it is to gain yours and your customers’ confidence and trust.
Empathize, Personalize and Problem Solving
Nothing can be more pleasing for a customer than to know that they
person they are talking to is not just trained to assist,
but can also empathize with his issues. Personalized service is always
appreciated, especially during online support sessions. It is our objective
to make your customers feel that we can help them solve their problems even
if we are just the voices on the other end of the line.
