Live Chat Software

Serving Real Time Customers with Real Time Solutions @ Real Time Connectivity

LiveChatExpert listed amongst the Australia’s leading company dedicated in core business of customer services. We provide support live chat and live person chat service to all business websites with live chat. We have automated the real time software for receiving messages directly from the customer and transferring the filtered sales lead to the client. We are proud to serve companies and brands from Tier 1, Tier 2 and Tier 3 countries. Our robust Australian client network has always trusted us to grow bigger with increase in their business output.

Computer Literacy

Computer Literacy

Our live chat agents are guaranteed computer literate and they are highly equipped with required computer skills. They also have the ability to quickly navigate through resources while having an on-going chat session. They can even hold more than one live chat session at a time and still manage to perform internet searches to help your customers through the troubleshooting procedures.
Ability to go Beyond the Script

Ability to go Beyond the Script

Scripted messages are undoubtedly very effective in providing live chat agents with the right things to say during sessions. These canned messages are created to provide answers to expect and possible questions. But what if an agent encounters a query that is not included in the list? Our agents have no problem dealing with unexpected issues as they can provide customized solutions and troubleshooting assistance.
Communication Style and Language Skillss

Communication Style and Language Skills

We understand how it is important it is for you to convert your website visitors into paying loyal customers. In order to help you on that objective, we can assure you that our agents have effective language skills and communication style that would entice your customers to keep coming back for your services. Your increased online traffic conversion rate is our goal as much as yours.
Complete, Timely and Accurate Service

Complete, Timely and Accurate Service

The main purpose of live chat support is to provide people with instant and helpful assistance. It’s all about being there to talk in real-time when the customer is in need. That is why you can rest assured that your customers are treated with complete, effective, timely, personalized, and accurate technical and non-technical support services at all times.
Professional Behavior and Solid Procedure

Professional Behavior and Solid Procedure

By providing professional chat solutions, we guarantee that your site visitors are given the help and assistance they need. We implement a solid procedure proven to work at providing positive results both for you and your customers. This ensures maximized revenues, customer satisfaction and increased online sales for you. We encourage you to send us feedback so we can modify our service procedures and make it more effective.
Able to Understand Customer’s Needs and Wants

Able to Understand Customer’s Needs and Wants

We understand your need to understand what your customers want and need. That is why we encourage you to trust us in tapping your visitors’ footprints so we can find out what they want whenever they visit your website. Our chat support agents know exactly what to say and do in order to make your customers tell us what they want.
Commitment

Expediency, Assertiveness and Commitment

Both our live chat support and web ticket services are guaranteed to provide solutions to your customers’ issues. Through live chat, we will be able to immediately answer the questions and to provide troubleshooting techniques. If the issues need to be forwarded to the technical team, they can submit tickets. We are committed to provide the right services, thus we stay assertive and expedient at all times.
Proactively Solve Problems

Proactively Solve Problems

Our support assistance services are not limited to, online chats. We can also proactively provide solutions to your customers’ problems through our Email Support Center. All inquiries are automatically directed to the right department to make sure that the right support and assistance will be provided. We have trained and skilled chat support agents that can proactively discover and solve your customers’ issues.
Multitasking

Compassionate and Multitasking

Our live chat support agents are not just skilled at providing the right answers and troubleshooting solutions. They are also compassionate enough to make sure that your customers are treated right, even if our agents are handling two or more sessions at a time. By being able to multitask, we give you the chance to save on cost while getting the best service.
Resolve Problems

Desire to Help and Resolve Problems

We understand that your customers are tired of being constantly put on hold when they are looking something or when they need solutions to their problems. Our system is designed to provide effective services that would resolve problems. When your customers call us, they will immediately feel that their issues have been received, heard and being processed. We are simply not going to make them wait in vain.
Dealing in a Professional Manner

Dealing in a Professional Manner

Not everyone freely gives away their personal information to strangers that they talk to online. Even if that stranger is a live chat support agent that is trained to help them out. In order to make your customers feel safe enough to trust us with sensitive information like Credit Card and Social Security information, our agents deal with them professionally and respectfully.
Customer understanding

Understanding your Customers

One of our most effective features is the chat history app. This feature allows us to handle your customers’ issues without them having to keep repeating what they called us for. With this special customer service features, your customers can feel free to talk to us wherever they are, even when they have to call us from work. They do not have to worry about being overheard by anyone when they are reporting issues.
Making the Customer Feels Valued and Important

Making the Customer Feels Valued and Important

Live chat is not just supposed to provide immediate help. It is also designed to make your customers feel that they are important and valued. We do this by giving them the chance to air their issues and concerns, and then to give them the help and assistance that they truly deserve. We know how important they are to you, thus we treat them well and their issues seriously.
Like to Interact with Customers

Like to Interact with Customers

Our live chat support agents simply love to interact with your customers. We understand that your customers should not feel nervous or worried when they talk to us. Thus, we make sure that every customer is immediately involved with the system by providing them with the needed assistance through different processes like account registration and online billing. This process allows for increased customer satisfaction and retention.
Personalization and Analytical Reports

Personalization and Analytical Reports

By providing personalized service, our chat support agents are able to know what your customers need. We also get analytical reports that let us know what keywords your customers use in reaching your website. Additionally, we get other important information like pages they browsed and the links they clicked. With these useful details, we are able to help in optimizing your website.
Timelines

Respect, Timeliness and Consistency

We treat your customers with the respect they deserve. They need assistance and we provide them with more than that. We provide what they want in a timely manner that eliminates the need to wait and get frustrated. We always try to be consistent with our support services because we know how important it is to gain yours and your customers’ confidence and trust.
Problem Solving

Empathize, Personalize and Problem Solving

Nothing can be more pleasing for a customer than to know that they person they are talking to is not just trained to assist, but can also empathize with his issues. Personalized service is always appreciated, especially during online support sessions. It is our objective to make your customers feel that we can help them solve their problems even if we are just the voices on the other end of the line.

Contact Us

Australia :
UK Office:
US Office :
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